Global Service & Support: A Core Commitment from Matsuura
At Matsuura, we don’t just build premium machine tools — we build long-term partnerships. Our mission has always been to deliver high-quality, dependable machines backed by the kind of service and support that keeps our customers productive and profitable.
We know that uptime is everything. That’s why our global service teams — from Matsuura Japan to subsidiaries in the USA, Canada, UK, and Germany — work together as one integrated network. Whether you’re across the street or across the globe, you’re supported with shared expertise, direct access to spare parts, and real-time collaboration between offices.
Local Support with a Global Backbone
Our local teams are empowered by a tightly connected global network. Through daily communication between service offices and engineering teams, we provide quick resolutions to technical issues, along with constant feedback that helps improve both existing and future models.
We hold regular internal meetings and remote sessions with each global subsidiary every two months to review regional service concerns and align on best practices. This ensures we stay responsive to customer needs in every market.
Factory Expertise, Wherever You Are
To maintain the highest level of technical skill, factory-trained Japanese engineers are stationed at our global subsidiaries. They work closely with local teams to deliver hands-on training and elevate service quality. In addition, we utilize a range of resources — including detailed service videos, technical manuals, and remote diagnostics — to keep our teams sharp and our customers confident.
Service Is a Relationship
The moment a Matsuura machine is installed, it marks the beginning of a long-term relationship. Our customers rely on us not only for innovation, but also for consistency, responsiveness, and trust. As our global install base grows, so does our investment in service infrastructure — ensuring we’re always ready to support you.
“My grandfather started the company in 1935, so I am third generation. This is a family business and we are very relationship oriented,”
— Katsutoshi Matsuura, President, Matsuura Machinery Corporation
Precision Technology Backed by a Human Touch
From high-speed horizontal and vertical machining centers to the groundbreaking LUMEX Series hybrid additive machines, Matsuura offers solutions for every sector — all engineered for speed, accuracy, and reliability.
“Matsuura’s global customer base demands high speed, high accuracy and reliability from our products with technical, applications and service support that is second to none…”
— Billy Bogue, President, Matsuura Machinery USA Inc.
At Matsuura Machinery USA Inc., we’re proud to carry forward this tradition — evolving with the industry while staying true to our core values of craftsmanship, partnership, and service.
When you choose Matsuura, you’re not just investing in a machine — you’re partnering with a company that stands behind you every step of the way.