Welcome to our employee spotlight series, featuring profiles on Matsuura team members. Get to know Matsuura’s Spindle Manager & Parts Coordinator, Brock Smiley:
Years with Matsuura?
What is unusual about your role at Matsuura?
No day is the same and I support many different types of companies.
Who do you work with daily?
I work with our distributors’ parts departments, sales departments and service engineers. I also take calls from customers, many of which prefer to contact me directly.
Is it true you know every part number?
I actually don’t have all part numbers memorized, but each machine has common parts, so if someone mentions an area of the machine (ATC,APC, spindle, etc.), I generally know what they need, before they finish their sentence.
What’s a typical day?
It consists of answering 90+ emails, preparing parts and spindles for delivery, using multiple references to find and locate parts to keep our customers’ machines running. I also help install machines, prepare them for shipment and setup service tooling shipments.
What do you do when not at Matsuura?
I like to play golf, softball, basketball, ride bicycles, listen to music, do yoga, exercise and relax in warm weather. I also enjoy spending time with my son and daughter.
Learn more about careers with Matsuura at: www.matsuurausa.com/careers