Tony Gunn of MTD-CNC did interviews Charlie Carland from Yamazen, a Matsuura Distributor.
At Matsuura Machinery USA Inc., we recognize that being successful means being available for our customers 24/7. With our diverse locations and capabilities, we combine the massive resources of an international company with the personalized service of a local business. Our global locations and our regional distributor network allow us to be available to our customer base all around the world.
Our customers receive instant access to Matsuura’s service program. Matsuura Machinery USA’s comprehensive distributor network located throughout the United States provides complete service and a dependable, immediate response to keep machines running to their fullest potential. Our distributors are selected for their commitment to our customers.
Matsuura maintains a strong global presence and has distributors in 41 countries where our professionals provide exceptional service that will maximize uptime and reduce total cost of ownership.
Recently, Matsuura Machinery President, Mr. Katsutoshi Matsuura explained how when machines are shipped out of the factory, every machine is considered as “our own child, starting relationships with customers.”
Service is key to Matsuura’s concept of “the family business.”
At Matsuura Machinery USA Inc., we honor our founder, the late Toshio Matsuura’s philosophy and his promise to customers in 1935. We continue to build upon and innovate within our organizational structure, enhancing production efficiency, and creating next-generation businesses.
Our relationships with our customers, which have been developed over decades, is at the core of these efforts. Strengthening and maintaining relationships with customers is of great importance to all members of our team from production to sales and service, and equally important to our exclusive distributor network.
Matsuura Machinery USA, Inc. recognizes interruptions to production have a significant impact on our customers’ productivity and profits. Matsuura Machinery USA, Inc. has an expansive inventory of original, factory authorized parts on the shelf. Matsuura Machinery USA, Inc. guarantees the availability of most parts.
Whether by phone, fax or e-mail, Matsuura machine tool service specialists are available to advise and assist you in answering questions regarding the operation of your Matsuura machine tools. Matsuura’s service team will address your needs quickly and professionally, and work with you to maximize your machine’s uptime to reduce total ownership costs.
To learn more, please contact your exclusive Matsuura distributor or contact Matsuura USA at: https://www.matsuurausa.com/contact/
Machinery USA, Inc., located in St. Paul, MN is the U.S. subsidiary of Matsuura Machinery Corporation in Japan. Since 1935, Matsuura has been the forerunner in designing innovative technology and manufacturing solutions to a variety of industries around the globe. Matsuura Machinery USA, Inc. delivers unmatched excellence in 5-axis, vertical, horizontal, linear motor, multi-tasking CNC machine tools and machines with a powder bed metal AM platform with machining capability. Matsuura Machinery USA, Inc. provides the service, applications and technical field support that have always been the Matsuura standard for business.
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