St. Paul, MN (June 24, 2014) — Matsuura Machinery USA announced the launch of The Matsuura Customer Experience. This entirely new Matsuura Machinery USA department will gather crucial feedback to maximize and enhance customer experience.
“We partner with our extensive distributor network to provide our customers with the finest premium machine tools in the world, as well as the most efficient and reliable service in the industry. We have launched the Matsuura Customer Experience to express our gratitude to our customers,” said John Schwartz, Matsuura Machinery USA President.
Matsuura Machinery USA constantly seeks ways to improve and support Matsuura equipment and maintain customer loyalty.
“At Matsuura, we are a customer-centric company and we embrace business practices that result in high levels of customer satisfaction and loyalty,” said Schwartz.
The Matsuura Customer Experience will support the company’s Sales and Marketing teams.
Matsuura Machinery USA professionally markets and supports Matsuura equipment users through local distributors, making sure customers continue to have the high quality productivity solutions they require. From full five-axis, vertical, horizontal, linear motor or multi-tasking CNC machine tools, Matsuura has been the forerunner in designing innovative technology for the manufacturing industry.
Matsuura Machinery USA, located in St. Paul, MN is the master importer of Matsuura machining centers in the United States. Matsuura delivers unmatched excellence in high speed and high precision CNC machine tools. The company’s unmanned, high accuracy machining equipment, including multi-pallet and multi-tasking machine tools provide manufacturing solutions to a variety of industries around the globe.
Since 1935, Matsuura has been a leader in developing and manufacturing innovative machining equipment to ensure that manufacturing professionals always have the tools they need to create high quality parts. Almost 10,000 Matsuura machining centers have been installed in the U.S. thus far. As the U.S. subsidiary of Matsuura Machinery Corporation in Japan, Matsuura USA provides the premium service, applications, and technical field support that have always been the Matsuura standard for business.