Now until December 31, 2021 take advantage of Matsuura’s Year-End Promotional Sales Event. Matsuura USA is offering Sales Incentives on all IN STOCK machines, plus a TWO-YEAR extended parts warranty* on all Matsuura machines sold now through December 31st, effective from the date of installation.
Matsuura has most machine models available to ship, including our most popular model, the MX-330 PC10 5-Axis Vertical Machining Center. And better yet, these machines are all IN STOCK and/or available for delivery prior to the end of the year!
We understand that your business has challenging requirements where on time delivery to your customers is demanded. At Matsuura, we stock over 20,000 different lines of original, factory authorized, spare parts on the shelf, ensuring your ability to restore your equipment to its original performance in the shortest time possible.
HIGH RELIABILITY, SUSTAINED ACCURACY & GUARANTEED PERFORMANCE
We’ve got you covered from every axis. From spindle to servo drive, we stand behind every machine with our name on it.
In addition, Section 179 of the IRS tax code allows businesses to deduct the full purchase price of qualifying equipment purchased or financed during the tax year. That means if you finance a Matsuura, you can deduct the full purchase price from your gross income.
Learn more about Section 179: HERE.
At Matsuura USA, we consider local service and support a top priority to keep our customers profitable. To provide a high level of service and support, Matsuura has in place a tight-knit global network of service professionals to provide our customers with after sales support.
Our headquarters in Japan, together with subsidiaries in the USA, Canada, UK, and Germany, provide local service and support-as a fully integrated company sharing resources and access to spare parts.
Daily communication between offices ensures a more expedient solution to our customers with their service and support needs. Information from the field is continuously communicated back to the engineering department as a means of continuous improvement for existing and new model machines.
Matsuura Japan has stationed factory-trained Japanese service engineers at each global subsidiary to provide training to the local service staff and to raise customer satisfaction.
With the factory support representation, other tools used to keep our local service technicians up to date with new service techniques include videos, manuals, and remote support shared through the global network.
A machine spindle is the heart of a machining center. At Matsuura Japan, USA ,Canada, and UK, we are prepared with a stock of spindle cartridges to ensure customer response time and to minimize machine downtime.
Not only spindles, Matsuura Japan also keeps one billion yen inventory of service spare parts. A good number of these spare parts are for older Matsuura machines still working on the field. The goal is to provide expedient service with in-stock spare parts to get your machine back in operation as soon as possible.
The machine tool business is a relationship business. When our machine is installed, it is the beginning of many decades of our history. Our service department at Matsuura Japan and all the Matsuura subsidiaries work as one team to support your Matsuura machines and your business locally. We are committed to after sales support with our continuous improvement facilitating better service training and better systems to share information globally.
As the number of machines in the field increases, we also grow our service network capability and quality. Matsuura considers this as the most important aspect of our business when it comes to building customer relationships.
You can put your trust in our reliable service and support- it means everything to us.
To learn more about Matsuura’s Global Service and support, please contact us at: https://www.matsuurausa.com/contact/machines.
*CNC Limited Warranty: New CNC machines sold by Matsuura USA carry a two-year extended parts warranty effective from the date of installation. Matsuura USA guarantees all new machines to be free of manufacturers’ defective workmanship, parts, and materials. Matsuura USA will repair or replace without charge, any parts determined by Matsuura USA to be a manufacturer’s defect for two years from date of shipping.
Matsuura USA requires that if the defective part is damaged due to improper maintenance, misuse or abuse, the customer will be responsible for the cost to replace the part, plus all related shipping charges. This two-year limited warranty does not apply to natural disasters, acts of terrorism, product failure due to lack of maintenance or cleaning, damage caused by accident, neglect, misuse/abuse or damage caused where alterations have been made by non-Matsuura personnel.
Matsuura USA is not responsible for additional tools or modifications sold or installed (other than by Matsuura USA) on any Matsuura USA machine. Warranty may be voided upon the addition of such described tools and/or modifications.
Parts under warranty will be shipped at Matsuura USA’s cost. Matsuura USA is not responsible for damage or loss caused by a freight company or other circumstances out of Matsuura’s control.
The labor required to install replacement parts is the responsibility of the user and should be addressed to your local Matsuura Distributor.
Technical support to install replacement parts is primarily provided by phone, fax, e-mail or Matsuura USA Support Website.
Only NEW machines sold between October 7-December 31, 2021 to the original owner are covered under this warranty. For warranty repair information, please contact your exclusive Matsuura Distributor or 866-760-2577.
**Please refer to Matsuura’s complete warranty statements for all terms and conditions**