MATSUURA’S CONTINUING COMMITMENT TO OUR CUSTOMERS, BUSINESS PARTNERS AND EMPLOYEES DURING THE COVID-19 CRISIS

Matsuura USA is grateful for the commitment our employees have in providing service and parts to our customers.

St. Paul, MN (April 22, 2020) — At Matsuura USA, we understand that the Coronavirus (COVID-19) and its resulting impact has caused uncertainty for our customers. We remain ‘Open for Business’ and committed to providing consistent, high quality service while keeping our customers, business partners and employees safe and informed.

As we closely monitor the situation and follow guidance from public health officials and government agencies, including the Center for Disease Control and the World Health Organization, we would like to express our gratitude for all local, state, and federal officials, as well as those in health care who are all working diligently to contain the virus.

At Matsuura, business continuity remains a priority for our leadership team and those that directly serve your needs. In response to the pandemic, we have proactively expanded our corporate preparedness plan, in place in the event of natural disasters or other widespread emergencies, to maintain business continuity. We are very focused on protecting the health and safety of our workforce, while maintaining the ability to keep serving you.

We are also grateful for the commitment our employees have in providing service and parts to our customers. The COVID-19 virus directive from the US Government stresses the need for employees in companies, such as ours, to continue to work to support critical infrastructure as defined by the Department of Homeland Security.

We have no concerns about disruption nor delay of service, and there are no known impacts to our supply chain nor workforce that will impact demand for our products and services. Our technical and support teams are geographically dispersed throughout the US, allowing us to serve our customers’ needs at the same level of service we typically provide. We have also verified that our business partners have defined business continuity plans in place.

Employees who continue to work in our facilities are practicing stringent sanitation and social distancing. We have closed our facilities to most visitors, and all essential visitors are being screened.

Matsuura has a long history of serving our customers and we remain committed to being a trusted partner of yours during this difficult and unprecedented global event.

At Matsuura USA, we continue to supply 5-axis, vertical, horizontal, linear motor, multi-tasking CNC machine tools and machines with a powder bed metal AM platform with machining capability to many critical manufacturers whose operations are vital.

We encourage our customers to contact Matsuura with Sales, Applications, Service and Parts Requests. Our website will direct you to your local Matsuura Distributor for sales information.

We understand concerns about COVID-19 (Novel Coronavirus) are top of mind for our customers and the community. We created a COVID-19 Resources Page on the Matsuura USA website to share content that we believe is relevant to your challenges related to the pandemic.

Below is an evolving collection of resources to consider for your manufacturing business and your family. These will be updated regularly as more information is available. To visit the COVID-19 Resources Page, please visit: https://www.matsuurausa.com/covid-19-resources-page/.

Federal Government Resources:

Industry Resources:

State Resources:

  • View COVID-19 resources from states and local governments: HERE.

Home and Family Resources:

Creators Respond:

Manufacturers around the world have joined forces on a historic initiative to respond to COVID-19.

  • Mercedes High Performance Powertrains have produced engines that have won eight constructors’ championships and 10 drivers’ championships in Formula 1, and as part of ‘Project Pitlane’ they’re now helping turn the tide in the battle against coronavirus. Learn more: HERE.
  • Matsuura UK Customer, CNF Precision Engineering Limited, instead of producing their usual output, they are preparing to churn out ventilator parts, joining the other essential manufacturers working against the clock to fight the coronavirus. Read more: HERE.

Matsuura USA Resources:

  • Matsuura USA’s President Craig St. John’s Statement on the virus: HERE.
  • Matsuura USA’s Critical Manufacturing Sector Information: HERE.
  • Matsuura’s Service Team, available 24/7: HERE.
  • Matsuura’s Parts Team available 24/7: HERE.
  • Matsuura’s Distributor Network available 24/7: HERE.
  • Matsuura USA’s Partnership with ‘The Open Door’ HERE.

Our team at Matsuura USA sends our gratitude to the essential workers for all their hard work and for putting themselves at risk to protect, serve and provide for their communities. From the doctors, nurses, medical staff, first responders, truckers, delivery drivers, mail carriers, essential retail workers, gas station employees, custodial staff, essential manufacturing workers and so many more. 

Matsuura Machinery USA, Inc., located in St. Paul, MN is the U.S. subsidiary of Matsuura Machinery Corporation in Japan. Since 1935, Matsuura has been the forerunner in designing innovative technology and manufacturing solutions to a variety of industries around the globe. Matsuura Machinery USA, Inc. delivers unmatched excellence in 5-axis, vertical, horizontal, linear motor, multi-tasking CNC machine tools and machines with a powder bed metal AM platform with machining capability. Matsuura Machinery USA, Inc. provides the service, applications and technical field support that have always been the Matsuura standard for business.